Manager, Global Payments & Cash Operations | Contract | Bank

Key Responsibilities

• Lead the day-to-day operations of Global Payment Services (GPS) within the Global Service Centre (GSC), overseeing migrated processes including Payments, Cheque Processing, Sanctions Screening, Time Deposits, and Account Maintenance, while ensuring transactions are authorised within delegated approval limits.
• Consistently deliver operational excellence by meeting agreed Service Level Agreements (SLAs), turnaround times, quality standards, and customer service expectations.
• Drive the successful implementation of Global Payment Services operational change initiatives, including regulatory, business, and industry-driven projects, ensuring effective governance and timely delivery.
• Build and maintain good relationships with internal stakeholders, business partners, and senior management across local, regional, and global teams to enhance service delivery and support continuous process improvement.
• Manage and oversee outsourced service providers, ensuring contractual obligations, operational standards, and service performance metrics are consistently achieved.
• Promote operational excellence by analysing processing errors, conducting root cause analysis, implementing best practices, and driving continuous process improvement initiatives to enhance productivity, reduce operational risk, and improve cost efficiency.
• Maintain a robust control environment by ensuring compliance with internal policies, regulatory requirements, and Group governance standards, including the Financial Instruction Manual (FIM) and Business Instruction Manual (BIM), while supporting internal and external audit activities and ensuring timely remediation of audit findings.
• Monitor operational risks, transaction exceptions, and suspense account reconciliations to ensure timely resolution of issues, maintain operational resilience, execute business continuity and contingency plans where required, and escalate material risks in accordance with governance procedures.

Requirements

• Bachelor's Degree in Business, Finance, Banking, Accounting, or a related discipline.
• Minimum 5–8 years of experience in banking operations, transaction banking, cash management, or payments operations, with prior people management or team leadership experience.
• Solid knowledge of Global Payment Services (GPS), cash management, payment processing, account maintenance, and transaction banking operations.
• Experience managing high-volume operational environments while meeting strict SLAs and operational KPIs.
• Demonstrated experience leading operational change initiatives, system implementations, and process improvement projects.
• Good understanding of operational risk management, internal controls, audit requirements, and regulatory compliance within the banking industry.
• Experience managing outsourced vendors and service providers.
• Proven ability to engage and influence senior stakeholders across business, operations, technology, and support functions.
• Excellent analytical, problem-solving, and decision-making skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent communication, leadership, and stakeholder management skills.
• Familiarity with SWIFT, payment processing platforms, FIM/BIM governance, business continuity planning, and operational resilience frameworks is good to have.